Delivery Information

Timescale

Delivery can be expected within 10 working days from approval of finished artwork. Shorter timescales can be considered, but cannot be guaranteed and need to be made in writing, at the time of ordering.

Costs

Delivery is included in the price of most backdrops, if supplied within the UK mainland up to central Scotland. Supply to the Scottish Highlands, all other UK islands, Northern Ireland and overseas may attract an additional delivery charge which will show up at the check out stage on the Mybackdrop website.

Obscure locations and/or Difficult Sizes

Some sizes of backdrop or locations are not covered by our website delivery calculator. If a supplementary carriage charge needs to be applied, then the Customer will be informed, at or shortly after the time of ordering and the Customer will have the right to cancel the order at this point. Mybackdrop reserves the right to cancel orders where delivery location or parcel size make fulfilment non viable.

Returns

As each backdrop is purpose made for each Customer, we cannot offer refunds, unless the goods are delivered to the customer in a substandard state or after the agreed delivery date (see ‘a’ above)

A substandard state refers to poor or incomplete printing, transit damage or use of faulty materials.

See Terms and Conditions for full details.